Travel and Tourism (Paperback)

The travel agent
Unit 1 : Advising on itineraries
Unit 2 : Helping with flights and reservations
Unit 3 : Assisting with hotel reservations

The airport
Unit 4 : Checking in
Unit 5 : Providing landing information
Unit 6 : Dealing with lost luggage inquiries
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The bar and restaurant
Unit 14 : Welcoming and seating
Unit 15 : Talking orders for drinkings
Unit 16 : Talking orders for food
Unit 17 : Dealing with complaints

The tour guide
Unit 18 : Greeting clients at the airport
Unit 19 : Advising on tours
Unit 20 : Providing information about rental cars
Unit 21 : Organizing tours
Unit 22 : Dealing with lost property