Effective Biz Writing

Unit 1. Preparing to Write
Unit 2. Common Mistakes in Business Writing
Unit 3. Format of Business Letters
Unit 4. Revision in Business Writing
Unit 5. Tone in Business Writing
Unit 6. Inquiry and Request Letters
Unit 7. Claims and Complaints
Unit 8. Sales Letters
Unit 9. Using E-mail
Unit 10. E-mail Etiquette
Unit 11. Writing Reports
Unit 12. Writing Proposals