Public Service English in Use

Unit 1 Introducing Organization
Chapter 1. Introducing the Organization
Chapter 2. Introducing Public Services
Chapter 3. Internet Public Services
Chapter 4. Online Documents and Procedures

Unit 2 Case Study- Inquiry
Chapter 5. Finding Services at Government Office
Chapter 6. Guiding Public Transportation
Chapter 7. Student Work Programs (Internships)
Chapter 8. Guiding Tourist Attractions

Unit 3 Case Study- Complaints
Chapter 9. Ensuring Public Safety with CCTV
Chapter 10. Inconvenient Transportation System
Chapter 11. Illegal Street Vendors
Chapter 12. Environmental Issues
Chapter 13. Illegal Dumping

Unit 4 Public Service Incident
Chapter 14. Natural Disaster Episode
Chapter 15. Community Protest
Chapter 16. Health Hazard Caused by Construction


Answer Key