Tourism English for Hotels

Unit 01 At the Reception Desk (1) 8
Unit 02 At the Reception Desk (2) 16
Unit 03 Hotel Amenities 24
Unit 04 Housekeeping 32
Unit 05 Room Service 40
Unit 06 The Doorman 48
Unit 07 Food and Beverages 56
Unit 08 Reservations 64
Unit 09 Complaints and Problems 72
Unit 10 Sightseeing 80
Unit 11 Emergency 88
Unit 12 Applying for a Job 96
Answer Key 104