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· 제목 : Mastering Communication at Work: How to Lead, Manage, and Influence (Hardcover) (How Great Managers Speak, Influence, and Lead)
· 분류 : 외국도서 > 경제경영 > 화술/협상/프리젠테이션
· ISBN : 9780071625029
· 쪽수 : 232쪽
· 출판일 : 2009-08-01
· 분류 : 외국도서 > 경제경영 > 화술/협상/프리젠테이션
· ISBN : 9780071625029
· 쪽수 : 232쪽
· 출판일 : 2009-08-01
목차
Section One: The Techniques
1. Match Your Listener's Tendency
2. Manage Your Ethos
3. Speak to Motivate
4. Frame
5. Validate
6. Add Color
Section Two: The Moments That Need Your Leadership
7. Defensiveness
8. Meetings
9. Hiring
10. Delegation
11. Criticism
12. Presentations
Section Three: The Most Important Chapter
13. Communication as a Hard Skill
