The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition (Hardcover, 2, Revised)

Chapter 1. Getting to the Front of the Pack; Chapter 2. Complexity: The Good News and the Bad News; Chapter 3. How Complex Systems Fail; Chapter 4. How Complex Systems Succeed; Chapter 5. High Velocity Under the Sea, In the Air, and On the Web; Chapter 6. Capability 1: System Design and Operation; Chapter 7. Capability 2: Problem Solving and Improvement; Chapter 8. Capability 3: Knowledge Sharing; Chapter 9. Capability 4: Developing High-Velocity Skills in Others; Chapter 10. High-Velocity Crisis Recovery; Chapter 11. Creating High-Velocity Health-Care Organizations; Chapter 12. Conclusion