Express Series: English for Telephoning (Package)

UNIT TITLE
1'Shall I put you through?'
Telephoning basics:identifying yourself,getting through Making excuess Dealing with communication problems

2'Could you spell that for me?
Exchanging and checking information Spelling over the phone Saying email addresses

3;'Let me get back to you on that.'
Voicemail greetings Leaving and taking messages Prepositions

4'When would suit you?'
Making and confirming arrangements Saying times and dates More prepositions Mobile phone calls

5'I'm very sorry about that.'
Making and dealing with complaints A technical support hotline Tips for telephone customer care

6'How does that sound?'
Making and reacting to proposals Reaching agreements

APPENDIX
Test yourself!
Partner Files Partner A
Partner Files Partner B
Answer Key
Transcripts
Useful phrases and vocabulary