Managing for Quality and Performance Excellence (Hardcover, 11)

PART I. PRINCIPLES OF QUALITY
1. Introduction to Quality
2. Foundations of Quality Management
3. Customer Focus
4. Workforce Focus
5. Process Focus

PART II. TOOLS AND TECHNIQUES FOR QUALITY
6. Statistical Methods in Quality Management
7. Design for Quality and Product Excellence
8. Measuring and Controlling Quality
9. Process Improvement and Six Sigma

PART III. BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE
10. The Baldrige Framework for Performance Excellence
11. Strategy and Performance Excellence
12. Measurement and Knowledge Management for Performance Excellence
13. Leadership for Performance Excellence
14. Building and Sustaining Quality and Performance Excellence