Qualitative Research in Technical Communication (Paperback)

1 Introduction
James Conklin & George F. Hayhoe

2 Qualitative Research in Technical Communication: Issues of Value, Identity, and Use
Patricia Sullivan & Rachel Spilka

3 Evaluating Qualitative Inquiry in Technical and Scientific Communication: Toward a Practical and Dialogic Validity
Ann M. Blakeslee, Caroline M. Cole, & Theresa Conefrey

4 The Future of Technical Communication: How Innovation, Technology, Information Management, and Other Forces Are Shaping the Future of the Profession
Barbara Giammona

5 Modeling Information for Three-dimensional Space: Lessons Learned from Museum Exhibit Design
Saul Carliner

6 Toward a Meaningful Model of Technical Communication
Hillary Hart & James Conklin

7 The Role of Rhetorical Invention for Visuals: A Qualitative Study of Technical Communicators in the Workplace
Tiffany Craft Portewig

8 A Work in Process: A Study of Single-source Documentation and Document Review Processes of Cardiac Devices
Lee-Ann Kastman Breuch

9 A Call for New Courses to Train Scientists as Effective Communicators in Contemporary Government and Business Settings
Scott A. Mogull

10 Proceeding with Caution: A Case Study of Engineering Professionals Reading White Papers

Russell Willerton

11 Using Web 2.0 to Conduct Qualitative Research: A Conceptual Model

Christopher Thacker & David Dayton

12 Heuristic Web Site Evaluation: Exploring the Effects of Guidelines on Experts’ Detection of Usability Problems

Marieke Donker-Kuijer, Menno de Jong, and Leo Lentz

13 Making and Acting: Ethnographi Development of a Case Study Approach

Thomas Vosecky, Marika Seigel, & Charles Wallace

14 Integrating Experts and Non-Experts in Mathematical Sciences Research Teams: A Qualitative Approach
Linda Phillips Driskill & Julie Zeleznik Watts

15 Team Learning in Usability Testing

Michael Hughes & Tom Reeves

16 Qualitative Research in Technical Communication: A Review of Articles Published from 2003 to 2007

Debbie Davy & Christina Valecillos

17 Conclusion
George F. Hayhoe & James Conklin