Supervision in the Hospitality Industry (Hardcover, 6th)

Preface. PART 1: LEADING HUMAN RESOURCES, EQUAL OPPORTUNITY, DIVERSITY, AND PLANNING. Chapter 1: Leading Human Resources. Chapter 2: Equal Opportunity Laws and Diversity. Chapter 3: Human Resources Planning, Job Analysis, Job Description, and Organizing. PART 2: SOURCING, COMPENSATION, AND BENEFITS. Chapter 4: Sourcing: Recruitment, Selection, and Orientation. Chapter 5: Compensation and Benefits. PART 3: PERFORMANCE LEADERSHIP. Chapter 6: Motivation. Chapter 7: Teamwork, Teambuilding, and Coaching. Chapter 8: Employee Training and Development. Chapter 9: Performance Leadership. PART 4: MAINTAINING HIGH PERFORMANCE. Chapter 10: Discipline and Employee Assistance Programs. Chapter 11: Health and Safety. PART 5: HUMAN RESOURCES LEADERSHIP. Chapter 12: Conflict Management, Resolution, and Prevention. Chapter 13: Communicating and Delegating. Chapter 14: Decision Making and Control. Glossary. Index.