Wiley Pathways Supervision: Managing to Achieve Results (Paperback)

1. Supervision 1

2. Leadership 27

3. Goal Setting 42

4. Effective Communication 62

5. Employee Discipline 85

6. Building a Team 105

7. Training a Team 133

8. Inspiring Employees to Better Performance 159

9. Evaluating the Team Members 190

10. Leading Change 214

11. Managing Diversity 230

12. Ethics and Office Politics 250

13. Working with Unions 275

14. Budgeting and Accounting 290

15. Using Technology 317

16. Common Management Trends and Management Mistakes 338

Endnotes 352

Glossary 356

Index 365