Strategic Management Information Systems (Paperback, 4th Edition)

Introduction. 1
The Case for Participating in Decisions about Information Systems.
What If A Manager Doesn't Participate?
What Skills Are Needed to Participate Effectively in Information Technology Decisions?
Basic Assumptions.
Food for Thought: Economics of Information Versus Economics of Things.
Summary.
Key Terms.
Discussion Questions.
Case Study I-1: Terry Cannon, MBA.
Case Study I-2: Anyglobal Company Inc.

Chapter 1:Linking Systems to Strategy and the Organization 22

Brief Overview of Business Strategy Frameworks.
Brief Overview of Organizational Strategies.
Brief Overview of Information Systems Strategy.
Food for Thought: The Halo Effect and Other Business Delusions.
Summary.
Key Terms.
Discussion Questions.
Case Study 1-1: Roche뭩 New Scientific Method.
Case Study 1-2: Google.

Chapter 2: Strategic Use of Information Resources in a Global Economy 46

Evolution of Information Resources.
Information Resources as Strategic Tools.
How Can Information Resources Be Used Strategically?
Strategic Alliances.
Risks.
Food for Thought: Co-creating IT and Business Strategy.
Summary.
Key Terms.
Discussion Questions.
Case Study 2-1: Lear Won't Take A Backseat.
Case Study 2-2: Zipcar.

Chapter 3: Organizational Strategy:Managerial Levers. 76

Information Technology and Organizational Design.
Information Technology and Management Control Systems.
Information Technology and Culture.
Food for Thought: Immediately Responsive Organizations.
Summary.
Key Terms.
Discussion Questions.
Case Study 3-1: US Air and America West Merger Case.
Case Study 3-2: The FBI.

Chapter 4: Work Design: Enabling Global Collaboration 98

Work Design Framework.
How Information Technology Supports Communication and Collaboration.
How Information Technology Changes the Nature of Work.
How Information Technology Changes Where Work Is Done and Who Does It.
Virtual Teams.
Gaining Acceptance for IT-Induced Change.
Food for Thought: Security With Remote Workers.
Summary.
Key Terms.
Discussion Questions.
Case Study 4-1: Automated Waste Disposal, Inc.
Case Study 4-2: Virtually There?

Chapter 5: Building and Changing Global Business Processes. 134

Silo Perspective Versus Business Process Perspective.
The Tools for Change.
Shared Services.
Enterprise Systems.
Integrated Supply Chains.
Food for Thought: Is ERP a Universal Solution?
Summary.
Key Terms
Discussion Questions.
Case Study 5-1: Santa Cruz Bicycles.
Case Study 5-2: Boeing 787 Dreamliner.

Chapter 6: Information Systems Strategy: Architecture and Infrastructure. 162

From Vision to Implementation.
The Leap from Strategy to Architecture to Infrastructure.
Architectural Principles.
Enterprise Architecture.
Other Managerial Considerations.
From Strategy to Architecture to Infrastructure: An Example.
Food for Thought: Cloud Computing.
Summary.
Key Terms.
Discussion Questions.
Case Study 6-1: Hasbro.
Case Study 6-2: Johnson & Johnson's Enterprise Architecture.

Chapter 7: Sourcing Information Systems around the World. 190

Sourcing Decision Cycle Framework.
Insourcing.
Outsourcing.
Outsourcing Abroad.
Backsourcing.
Outsourcing Models.
Food for Thought: Outsourcing and Strategic Networks.
Summary.
Key Terms.
Discussion Questions.
Case Study 7-1: Sodexho Asia Pacific.
Case Study 7-2: Overseas Outsourcing of Medical Transcribing.

Chapter 8: Governance of the Information Systems Organization. 218

Understanding the IS Organization.
What a Manager Can Expect from the IS Organization.
What the IS Organization Does Not Do.
IT Governance.
Food for Thought: CIO Leadership Profiles.
Summary.
Key Terms.
Discussion Questions.
Case Study 8-1: IT Governance at UPS.
Case Study 8-2: The Big Fix at Toyota Motor Sales (TMS).

Chapter 9: Ethical Guidelines for Information Use. 246

Normative Theories of Business Ethics.
Control of Information.
Security and Controls.
IT Governance and Security.
Sarbanes뻆xley Act of 2002.
Food for Thought: Green Computing.
Summary.
Key Terms.
Discussion Questions.
Case Study 9-1: Ethical Decision Making.
Case Study 9-2: Midwest Family Mutual Goes Green.

Chapter 10: Cost Recovery of Information Systems. 278

Funding IT Resources.
How Much Does IT Cost?
Building a Business Case.
IT Portfolio Management.
Valuing IT Investments.
Monitoring IT Investments.
Options Pricing.
Food For Thought: Who Pays for the Internet?
Summary.
Key Terms.
Discussion Questions.
Case Study 10-1: Troon Golf.
Case Study 10-2: Valuing IT.

Chapter 11: Managing Projects in a Global Ecosystem. 309

What Defines a Project?
What is Project Management?
Project Elements.
IT Projects.
IT Project Development Methodologies.
Managerial Influences.
Managing Project Risk.
The PMO.
Food for Thought: Open Sourcing.
Summary.
Key Terms.
Discussion Questions.
Case Study 11-1: Sabre Holdings.
Case Study 11-2: Dealing with Traffic Jams in London.

Chapter 12: Businss Analytics and Knowledge Management. 346

Knowledge Management.
Data, Information, and Knowledge.
From Managing Knowledge to Business Intelligence.
Why Manage Knowledge?
Knowledge Management Processes.
Competing with Business Analytics.
Components of Business Analytics.
Caveats for Managing Knowledge.
Food for Thought: Business Experimentation.
Summary.
Key Terms.
Discussion Questions.
Case Study 12-1: GSD&M's Virtual Crowd Uses Analytics.
Case Study 12-2: The Brain Behind the Big, Bad Burger.

Glossary.

Index.