Win at Work!: The Everybody Wins Approach to Conflict Resolution (Hardcover)

Introduction Conflict at Work ix

PART ONE WHAT IS THE WORKING CIRCLE?

Chapter 1 The Power of the Circle in Conflict Resolution 3

Chapter 2 The Working Circle’s Eight Key Questions 31

PART TWO UNDERSTANDING CONFLICT RESOLUTION

Chapter 3 What’s Your Conflict Resolution Style? 51

PART THREE FROM THE WORKING CIRCLE TO THE WINNER’S CIRCLE

Chapter 4 Challenge 1: Ask YourManager for the Raise You Deserve or ‘‘Be Happy You Have a Job’’? 65

Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos? 81

Chapter 6 Challenge 3: Speak Up about What’s Happening or Remain Silent? 97

Chapter 7 Challenge 4: Mediate or Take a Side? 111

Chapter 8 Challenge 5: Deal with a Client’s Anger or Allow Him/Her to Continue Shouting? 135

Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged? 151

Chapter 10 Challenge 7: Stand Up to the Bully or Don’t Make Waves? 169

Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble? 187

Chapter 12 Teaching Others Without Being a Teacher: Introducing The Working Circle at Work 205

Epilogue ‘‘Working the Circle’’ as You Advance Your Career 217

Sources 221

Acknowledgments 227

Index 229