Dealing with Dilemmas : Where Business Analytics Fall Short (Hardcover)

Foreword.

Preface.

Acknowledgments.

Chapter 1: What's the Problem?

What Is a Dilemma?

A Short Overview of History.

Chapter 2: Strategy Is about Making Choices, or Is It?

What Is Strategy?

Strategy Content.

Strategy Process.

Strategy Context.

Make the Choices that Create Options.

Chapter 3: All Kinds of Dilemmas, but Just a Few Types.

Identifying Dilemmas using the Balanced Scorecard.

Value or Profit?

Long-term or Short-term?

Top-down or Bottom up?

Inside-out or Outside-in?

Optimize or Innovate?

Listen or Lead?

Two Types.

Chapter 4: The Strategy Elastic.

Strategic Bias.

Neutral Zone.

Strategically Stuck.

Strategic Stretch.

Strategy Elastic.

Profiles in Performance.

Time to Take that Look in the Mirror.

Misalignment.

Chapter 5: Dealing with Dilemmas, or Not?

How Not to Deal with Dilemmas.

How to Deal with Dilemmas: Either/Or.

How to Deal with Dilemmas: And/And.

The Right Mindset.

Dealing with Dilemmas Roadmap.

Chapter 6: To Decide or Not to Decide, That’s the Question.

The Eye of Ambiguity.

A Few Examples.

Chapter 7: This and That.

Many-of-these versus Many-of-those.

Lifting the Constraints.

Efficient Frontiers.

One-big-this versus One-big-that.

Cost Cutting.

Improvement of Return.

One-big-this or One-big-that: Round Two.

Chapter 8: You and Me.

Morality and Ethics.

Three Elements to Resolve You-and-me Dilemmas.

A Structured Approach.

Top-down and Bottom-up.

Value and Profit.

Chapter 9: Now and Later.

Long term and Short term.

Listen and Lead, Optimize and Innovate.

Scenario Planning: Seeing What Others Don't.

Scenario-based Strategy Maps.

Case: Tier 1 Talent.

Chapter 10: Increasing the Stakes.

Interorganizational Dilemmas.

Stakeholder Alignment Map.

Case: AgriProc.

In Conclusion.

Chapter 11: Closing Thoughts.

Meta-synthesis.

Relationships, Human Behavior, and Culture.

Appendix: Company Profiles.

Achmea (Europe).

AgriProc (anonymized name, United States).

Cox Communications (United States).

Global Soft Commodities Singapore (anonymized, Singapore).

Publishing Corp (anonymized, English-speaking country).

National Central Bank (anonymized, Europe).

Novozymes (Denmark).

Polycom (United States).

Vopak (Netherlands).

Dick Berlijn (Netherlands).

Nirmal Hansra.

Dr. Edmund Stoiber (Germany).

Notes.

About the Author.

Index.