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· 분류 : 외국도서 > 경제경영 > 산업 > 호텔/관광
· ISBN : 9780470676448
· 쪽수 : 256쪽
· 출판일 : 2009-07-30
목차
Acknowledgements.
Preface.
Part One: Business Ethics.
Chapter 1: The Ethical Cost of Doing Business.
Event Planner and Supplier Professional Working Relationships.
In-Office Sales Presentations.
Communication Between Planners and Suppliers.
Business Meals.
Familiarization Trips.
Industry Functions.
Holiday Celebrations.
Proposals and Quotes.
Event Operations.
On-Site Meetings.
Business Referrals.
Confidentiality.
Business Favors.
Chapter 2: Fair Competition.
Supplier-to-Supplier Ethics.
Staff.
Chapter 3: Maintaining Ethical Boundaries.
Business Interactions Between Event.
Planners and Clients.
Finding the Right Match to Do Business With.
Using Business Discretion.
How to Handle Unethical Behavior.
Part Two: Business Etiquette.
Chapter 4: Business Etiquette, Protocol and Entertaining: On Your Home Turf.
Their Offices.
In Restaurants.
Out and About.
Elevated Entertainment.
Out On the Town.
Industry Events.
At Home.
Weekend Retreats.
Holidays Parties.
Chapter 5: Business Etiquette, Protocol and Entertaining: Out of Town or Country.
Familiarization Trips.
Site Inspections.
Personal Travel.
Part Three: Codes of Conduct.
Chapter 6: Codes of Conduct in the Office: Clients, Suppliers and Planners.
Chapter 7: Codes of Conduct on Site: Clients, Suppliers and Planners.
Pre-Event Meetings (Pre-cons).
On Site Event Orchestration.
Post-Event Celebrations.
Client, Supplier and Planner Codes of Conduct.
Chapter 8: Codes of Conduct on Site: Event Planning Crisis Management.
Guest Safety and Security.
Event Fulfillment, Safety and Security.
ABCs of Event Planning Crisis Management.
Sample Plans.
Recap of the ABCs of Event Planning Crisis Management.
Chapter 9: Event Planning Ethics, Etiquette and Essentials A-Z.
Chapter 10: Event Planning Dos and Don’ts: How to Develop In-Office and On-Site Ethics and Business Etiquette Policies.
Conclusion.
Index.
