Leading Out Loud (Hardcover, 3, Revised, Update)

Foreword by Randy Komisar xiii

Preface xvii

Prologue xxiii

Part One: Leadership Communication: Personal Awareness and Competing Dynamics 1

1 Discovering What Matters 9

Who Are You? 10

What Do You Want? 11

Recognizing and Refl ecting on Your Point of View—Defining Moments 15

Communicating Through the Prism of Your Values 18

Distilling Values into Conviction 18

2 Deepening Emotional Awareness 23

Recognition, Resonance, Regulation, and Response 24

The Neurobiology of Empathy: The Magic of the Mirror 28

Transmitting Empathy to Show Character: Developing Trust 32

Leadership: Empathy in Action 34

3 Connecting with Others 45

Unconscious and Unspoken Harmonies 46

Image and Symbol 48

Analogy and Metaphor 51

Narrative as Connection—Myth, Story, and Experience 56

The Rules of Engagement—Authenticity Is Paramount 64

4 Writing—Applying Discipline to Authenticity 67

Writing as a Process 68

Your Voice Comes Through 71

Documenting Competence and Connection 74

Part Two: The Personal Leadership Communication Guide: Biography with a Purpose 79

5 Establishing Competence and Building Trustworthiness 85

Establishing Competence 85

Building Trust—Authenticity 94

6 Creating Shared Context 115

Building a Common Understanding 116

Evidence: Logic and Data 133

Revealing the Personal: Showing the Passion 134

The Context Complete 136

7 Declaring and Describing the Future 141

Declaration: An Act of Creation 141

Making It Real: Spelling Out the Alternatives 144

Creating the World We Want 152

8 Committing to Action 155

Organizational and Personal Steps Toward Change 155

Personal Commitment, Personal Action 158

Involving Others—Asking for Commitment 165

9 Leadership Communication in Action 171

Projecting Your Message 173

Listening and Responding with Emotional Intelligence 177

The Daily Practice of Leadership Communication 187

Epilogue: Communication: The Cauldron of Leadership 197

Appendixes 201

A: The Choice and Use of Evidence in Leadership Communication 203

B: Framework for Personal Leadership Communication Guide 211

Notes 213

Recommended Reading 219

Acknowledgments 223

About the Author 227

Index 229