Business of Hotels (Paperback, 4 ed)

Preface; The concept of hotels and hospitality - Staying away from home, Hotel products and markets, Hotel policies, philosophies and strategies; Structure of the hotel market - The small hotel, Hotel groups, International hotel operations; The hotel and its functions - rooms and beds, Food and drink, Miscellaneous guest services; Support activities - Marketing, Property ownership and management, finance and accounts; People and procedures - hotel organization, Hotel staffing, Performance in hotels; Appendices