Intelligent IT Outsourcing (Paperback)

Introduction; About this Book; Why the Need for a Building Block Approach?;The Outsourcing Lifecycle - Eight Building Blocks for Success; Architect Phase: The First Building Block - Discard the Myths: Gather Acumen; Discard The Myths...; Determine Benefits Expectations; Collect Market Intelligence; Conduct the Comparative Assessment; The Second Building Block - Get Equipped: Prepare The Strategies; High Level Sourcing Decision Models; Determine The Organization's Strategic Preferences; Decide the Outsourcing Approach; Identify the Outsourcing Lifecycle Competencies Required; Prepare the Communications Strategy; The Third Building Block - Identify the Right Activities: Target the Services; Select the Suitable Services; Profile the Target Services; Prepare the Base Case; Conduct the Feasibility and Impact Study; The Fourth Building Block - Ensure the Results: Design the Future; Vision the Attributes of the Future Arrangement; Develop the Service Level Agreement and Key Performance Indicators; Formulate the Pricing Model; Draft the Contract; Model the Relationship Behaviour; Plan the Future Management;
Engage Phase: The Fifth Building Block - Commercial Mating: Select the Supplier(s); Selection is NOT the First Block - Ensure the ITO Foundation has been Laid; Gating and Refining via Staged Competitive Tendering; Getting the Right Perspectives - the Evaluation Team; Determining the Decisive Factors - the Criteria; Exhibiting Fairness - Probity; Preparing the Market Package; Successful Selection - ITO is not an Auction; Due Diligence Investigations; Negotiation; Finalising the Contract; The Sixth Building Block - The Starting Gate: Make The Transition; Key Transition Activities; Staff Transitions; Managing the Transition Project; Govern Phase: The Seventh Building Block - Get the Results: Manage The ITO; ITO Critical Success (and Failure) Factors; Key ITO Management Activities; Relationship Management; The Eighth Building Block - Do it Again: Reconsider the Options; Termination Triggers; Options; Assessments; Preparing for a Handover from an Incumbent Supplier;
Conclusion; References And brief further reading.