Management by Process (Paperback)

Part I Overview and case studies
Chapter 1 Importance of business processes
Chapter 2 Case studies:
Introduction
Citibank Germany
Nedbank South Africa
Wealth management organization
Aveant Home Care
Part II Management by Process: A roadmap to sustainable BPM
Chapter 3 Introduction
Chapter 4 Process leadership
Chapter 5 Process governance
Chapter 6 Process performance
Chapter 7 Strategic alignment
Chapter 8 People capability
Chapter 9 Project execution
Chapter 10 Future of BPM
Part III Appendices
Appendix A: Process leadership
Appendix B: Process governance
Appendix C: People capability
Appendix D: Technology