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· 제목 : Public Transport and Its Users : The Passenger's Perspective in Planning and Customer Care (Hardcover) 
· 분류 : 외국도서 > 인문/사회 > 정치학 > 공공정책 > 도시 계획/개발
· ISBN : 9780754674474
· 쪽수 : 330쪽
· 분류 : 외국도서 > 인문/사회 > 정치학 > 공공정책 > 도시 계획/개발
· ISBN : 9780754674474
· 쪽수 : 330쪽
목차
Contents: Preface; Introduction, Hans-Liudger Dienel; Passenger interests in public transport; Consumer protection in public transport; Customer perspective in quality management; User participation in public transport; Planning public transport, customer representation and passenger rights in Europe; The future of passengers' rights and passenger participation; Bibliography; Index.
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