Business Process Transformation (Hardcover)

Series Editor's; Introduction, Vladimir Zwass; Foreword, Tom Davenport; 1. Consolidating Knowledge on the Journey of Business Process Transformation, M. Lynne Markus and Varun Grover; Part I. Tracing Business Processes and Transformation; 2. Whatever Happened to Business Process Reengineering? The Rise, Fall, and Possible Revival of Business Process Reengineering from the Organizing Vision Perspective, Ping Wang; 3. Business Processes: Four Perspectives, Nuno Melao and Michael Pidd; Part II. Fundamental Approaches to the Analysis and Redesign of Business Processes; 4. The Bug Fixing Process in Proprietary and Free/Libre Open Source Software: A Coordination Theory Analysis, Kevin Crowston; 5. Transforming Business Process Transformation with Diagnostic Knowledge-Based Tools, Mark E. Nissen; Part III. The Role of Information Technology in Organizational Change; 6. Breaking the Functional Mindset: The Role of Information Technology, Ann Majchrzak; 7. ERP-enabled Business Process Reengineering: Implications from Texas Instruments, Joseph Sarkis and R. P. Sundarraj; Part IV. Transformation Across a Spectrum of Business Processes; 8. Redesigning IT-Enabled Customer Support Processes for Dynamic Environments, Omar A. El Sawy; 9. Transforming the New Product Development Process: Leveraging and Managing Knowledge, Anne P. Massey, Mitzi Montoya-Weiss, and Tony M. O'Driscoll; 10. Business Network Redesign Methodologies in Action, Rainer Alt; Part V. Success and Failure in Business Process Transformation; 11. Successful Business Process Transformation at J.D. Edwards, Dursun Delen and Nikunj Dalal; 12. A Case Study of Business Process Reengineering Failure, Allen S. Lee and Suprateek Sarker; Part VI. Trends and Challenges in Transforming Business Processes; 13. Transforming Human Resource Processes Through Outsourcing: Enterprise Partnership at BAE Systems, Leslie P. Willcocks, Mary Lacity, and David Feeny; 14. Problems in the Transfer of Reengineering Efforts: An Illustrative Case. Sue Newell, Linda Edelman, Harry Scarbrough, Jacky Swan, and Mike Bresnen; 15. Process Management, Technological Innovation, and Organizational Adaptation, Mary J. Benner and Michael Tushman; Editors and Contributors; Series Editor; Index.