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· 분류 : 외국도서 > 경제경영 > 지적자본
· ISBN : 9780857082893
· 쪽수 : 216쪽
· 출판일 : 2013-04-12
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What’s the big deal about
this people stuff? vii
Let’s set the scene 1
SECTION ONE – Stop, Understand 9
People can’t be fixed 11
Most people suffer from S.A.D.S. 17
Some people are lightbulbs 23
Why intelligent people do stupid things 29
You get what you tolerate 35
Humiliation is for amateurs 43
Being nice won’t always work 51
It takes two to tango 57
No investment, no return 63
SECTION TWO – Move On 71
Have realistic expectations 73
Let sleeping dogs lie . . . sometimes 81
Check out your attitude 87
Be willing to be wrong 99
Don’t treat people as you want to be treated 107
Four killer questions you have to ask yourself 113
How to make criticism count . . . not crucify 123
Work out why they’re whinging 131
How to make people feel S.P.E.C.I.A.L. (Part 1) 141
How to make people feel S.P.E.C.I.A.L. (Part 2) 151
How to pick people up when they’re feeling down 163
How to talk so people listen 173
The ball’s in your court 185
About Paul McGee 195
More stuff to help 197
Index 201
