Digital Governance : Applying Advanced Technologies to Improve Public Service (Paperback, 2 ed)

Part 1: Introduction and Overview: From Formal Bureaucracy to Digital Democracy. 1. From Centralized Government to Decentralized Results-Driven Smart Governance 2. From Electronic Government to Digital Governance Part 2: Politics and Administration: Using Technology to Sustain Democracy and Improve Bureaucracy 3. From Representative to Digital Democracy: Using the Internet to Increase or Deter Citizen Participation 4. Citizen-Centric Remote Online Digital Governance 5. Cybersecurity, Privacy, and Protecting Public Records Part 3: Administration: Implementing Online Digital Governance 6. Administration and Equality of Access: Balancing Effectiveness with Political Responsiveness 7. Legislation and Regulation for Accountability and Performance Improvement 8. Applying Smart Technologies to Improve Results 9. Applying Digital Technologies to Improve Remote Delivery of Public Services Part 5: Globalization and Interactive Online Citizenship 10. Global Digital Governance Practices 11. Globalization, Immigration Reform, Technology and International Trade 12. Towards Global Citizenship and Digital Governance: Integrating Technology, Politics, and Public Administration