Conflict and Hostility in Hotels, Restaurants, and Bars (Paperback, 1)

Chapter 1 ? Conflict theory: principles and forms? Chapter 2 ? Labour conflict situations in the tourism and hospitality industry? Chapter 3 ? Does power corrupt? Exploring dysfunctional leadership? Chapter 4 ? Hospitality and hostility??Chapter 5 ? Trust and fear: The unknown but useful Other ? Uber, in Brazil??Chapter 6 ? Conflict and hostility in gastronomic establishments: a view of the LGBTQ+ community? Chapter 7 ? Conflict between stakeholders? Chapter 8 ? Employer engagement with human trafficking? Chapter 9 ? The effect of employer branding on job seeking intention: Insights from hospitality students? Chapter 10 ? Tall poppy syndrome? Chapter 11 ? Dealing with complaining customers? Chapter 12 ? Conflict by the state over alcohol sales ? legal requirements and social expectations? Chapter 13 ? Tourists Go Home! Exploring conflicts between residents and visitors