Human-Centered Lean Six Sigma : Creating a Culture of Integrated Operational Excellence (Paperback)

1? People & Culture?2 Organizational Alignment?3 Assessment: How do you know where you are??4? Prioritization?5? Lean Six Sigma Problem Solving Framework 6 Extreme Customer Focus: VoC (=Y)?7 Process Thinking?8 Understanding Data?9 Understanding Variation?10 The Basic Quality Toolbox?11 Human-Centered Organization - A Mindful Culture of Excellence?12 Sustainability?Conclusion?Index