Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries (Paperback)

Chapter 1 ? Why Customer Service Matters to Africa’s Development?Chapter 2 - Customer Delivery During a Pandemic: Citizens and Health Workers Perceptions of State Covid-19 Interventions in Ghana?Chapter 3 - Customer Service in Ghana?Chapter 4 - Customer Experience in Higher Education Institutions: A Focus on African Universities?Chapter 5 - Customer Service in Egypt?Chapter 6 ??Customer Service in South Africa?Chapter 7 ? Future Directions for Enhanced Customer Service Delivery in Africa