Is Quality Just a Word We Use? : The Evolution from Managing Quality to Championing Organizational Excellence (Hardcover)

Section 1: Our History to Date. 1. The Way It Was. 2. The Way It Is. 3. The Way It Must Be. Section 2: Organizational Pathology. 4. Organizational Evolution. 5. The Pathological Organization. 6. From Defects to Tort. 7. Living the Five Stages of Grief. Section 3: The Limitations of Risk Management. 8. Risk Management. Section 4: The Limitations of Process Management. 9.?Process Management.?Section 5: The Paradigm Shift. 10.?A Moment of Clarity. 11.?Case Studies. 12. The Plaintiff’s Stories. 13. Flying the Mission. Section 6: Risk Avoidance. 14.?The Evolution to Risk Avoidance.?Section 7: Process Excellence. 15. The Evolution to Process Excellence. Section 8: The Genesis of The New Quality Professions. 16. The New Quality Professions. Appendix A. The Quality Masters’ Program. Appendix B. Terms and Definitions. Appendix C. Strategic Thinking and Situational Awareness. Appendix D. Forensic Investigation Handbook. Appendix E. Forensic Investigation Checklist for ISO 9001:2015. Appendix F. BMS 9001:2024. Appendix G. Quality as a Profit Center. Appendix H. The Risk Avoidance Handbook. Appendix I.?Conducting Competence Assessments.