Communication Skills for Business Professionals (Multiple-component retail product, 2 Revised edition)

Part I. Understanding Communication: 1. Introduction: communication in organisations; 2. Organisations: structure and culture; 3. Communication as a process; 4. Understanding the audience; 5. Persuasion, negotiation and conflict management; 6. Working collaboratively; 7. Intercultural communication; Part II. Communicating In Organisations: 8. Communicating as business professionals; 9. Engaging with information and research; 10. Business correspondence: short form; 11. Writing strategies for the business professional; 12. Communicating in a web-based world; 13. Oral communication; 14. Meetings: in-person and online.