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· 제목 : Touchpoints: Creating Powerful Leadership Connections in the Smallest of Moments (Hardcover) 
· 분류 : 외국도서 > 경제경영 > 리더십
· ISBN : 9781118004357
· 쪽수 : 208쪽
· 출판일 : 2011-05-17
· 분류 : 외국도서 > 경제경영 > 리더십
· ISBN : 9781118004357
· 쪽수 : 208쪽
· 출판일 : 2011-05-17
목차
Editor's Note xvii
Foreword xxi
Preface xxv
1 THE POWER OF TOUCHPOINTS: THE ACTION IS IN THE INTERACTION 1
2 THE COMMITMENT TO MASTERY: THE CHOICE IS YOURS 25
3 USE YOUR HEAD: THE COMMITMENT TO INQUIRY 47
4 USE YOUR HEART: THE COMMITMENT TO REFLECTION 73
5 USE YOUR HANDS: THE COMMITMENT TO PRACTICE 95
6 MASTERING THE TOUCH: HOW CAN I HELP? 123
CODA 149
Recommended Reading 151
Acknowledgments 153
About the Authors 157
Index 161
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