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· 분류 : 외국도서 > 경제경영 > 전자상거래 (E-Commerce) > 인터넷 마켓팅
· ISBN : 9781118063064
· 쪽수 : 272쪽
· 출판일 : 2011-10-25
목차
Foreword GUY KAWASAKI xvii
Acknowledgments xix
Introduction What Is the New Relationship Marketing, and Why Is It Crucial to Businesses Today? xxiii
PART ONE RELATIONSHIP MARKETING BASICS 1
Chapter 1 How to Get Started in Relationship Marketing and Overcome Your (Perfectly Normal) Fears 3
Chapter 2 The New Business Skills Everyone Needs 19
Chapter 3 How to Stay Connected, Yet Protect Your Time and Privacy 37
PART TWO NINE STEPS TO SIGNIFICANTLY GROWING YOUR BUSINESS THROUGH RELATIONSHIP MARKETING 51
Chapter 4 Step 1: Create a Solid Foundation With the Right Culture 53
Chapter 5 Step 2: Review Your Relationships and Chart Your Five Contact Circles 63
Chapter 6 Step 3: Assess and Improve Your Online Presence 85
Chapter 7 Step 4: Build Your Network and Become a Center of Influence 111
Chapter 8 Step 5: Become an Authority Through Quality Content 135
Chapter 9 Step 6: Turn Fans, Friends, and Followers Into Paying Customers 145
Chapter 10 Step 7: Go Offline to Optimize Your Online Marketing 157
Chapter 11 Step 8: Protect Yourself From the Dark Side of the New Web 173
Chapter 12 Step 9: Implement Advanced Relationship Marketing Techniques and Become a Top Industry Leader 183
Conclusion How to Adapt as Technology Changes: The Future of Relationship Marketing 195
Notes 203
Resources 207
Index 213
