Bringing Citizen Voices to the Table: A Guide for Public Managers (Hardcover)

Figures and Tables xvii Foreword xix By Alice M. Rivlin Preface: Public Service and the Revitalization of American Democracy xxiii Introduction: The Case for Citizen Engagement xxxv 1 Citizen Engagement in the United States 1 2 AmericaSpeaks and the 21st Century Town Meeting 19 3 Understanding the Power of Citizen Engagement: A Story of Post-Katrina New Orleans 37 4 Citizen Engagement from the Public Manager's Perspective 65 5 Strategy One: Know the Context 85 Public Manager Perspectives: The Light Brown Apple Moth and the Importance of Knowing the Context 106 Jane Berkow, U.S. Department of Agriculture 6 Strategy Two: Link to Decision Makers 111 Public Manager Perspectives: The Public Engagement Project on Pandemic Influenza 127 Roger Bernier, U.S. Centers for Disease Control and Prevention 7 Strategy Three: Achieve Diverse Participation 132 Public Manager Perspectives: Achieving Diverse Participation on Civil Rights Policy 148 Based on an Interview with Therese McMillan, U.S. Department of Transportation 8 Strategy Four: Create a Safe Public Space 154 Public Manager Perspectives: Building Capacity to Facilitate Public Dialogue 172 Deborah Dalton, U.S. Environmental Protection Agency 9 Strategy Five: Inform Participants 178 Public Manager Perspectives: Be Fair, Be Open, Be Honest: Principles for Informing the Public and Regaining Their Trust 202 Tony Faast, U.S. Fish and Wildlife Service 10 Strategy Six: Discover Shared Priorities 208 Public Manager Perspectives: The Mountain Pine Beetle Coalition 228 Richard Stem, U.S. Forest Service 11 Strategy Seven: Sustain Citizen Engagement 233 Public Manager Perspectives: Embedding Citizen Engagement in Government Policy Development Processes Through Advisory Councils 256 Based on an Interview with Bruce Gilbert, Rural Secretariat, Government of Newfoundland and Labrador, Canada 12 Using Online Tools to Support Citizen Engagement 263 13 Infrastructure Needs in a Democracy 292 Epilogue: Who Is Responsible for Our Nation's Democracy? We All Are! 320 References 325 Bibliography 339 Acknowledgments 349 The Author 355 Appendix A: Biographies of Public Managers with Case Studies in This Book 357 Appendix B: Organizations and Networks Practicing in the Field of Deliberative Democracy in the United States 363 Appendix C: AmericaSpeaks Projects by Subject Area 375 Appendix D: Convening Leading Practitioners and Scholars 383 Notes 385 Index 389