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· 분류 : 외국도서 > 경제경영 > 전자상거래 (E-Commerce) > 인터넷 마켓팅
· ISBN : 9781118273210
· 쪽수 : 256쪽
· 출판일 : 2012-05-01
목차
Foreword vii
by Jeff Dachis
Introduction 1
PART ONE Adapting Organizations to the Twenty-First Century 5
1 Social Media: Drivers of Global Business Opportunity 7
2 Social Media: A Way of Life, a Way of Business 17
3 Who’s Winning in Social Business and Why 25
4 The Global Business Transition to Social Media 45
5 How Business Will Make the Transition 53
PART TWO The Techniques of Social Business 63
6 Social Media Marketing 65
7 Social Product Development 87
8 Crowdsourcing: Community-Powered Workforces 93
9 Social Customer Relationship Management and Customer Communities: Social Customer Care 99
10 Social Business Ecosystems: Engaging with Business Partners 107
11 Workforce Engagement: Creating a Connected Company Using Social Business 127
12 Social Business Supporting Capabilities 143
PART THREE Social Business Design and Strategy 157
13 Identifying Priorities and Planning 159
14 Building Blocks: The Elements of Social Business 169
15 Business Cases, Pilots, Return on Investment, and Value: Tying Them Together 185
16 Building a Social Business Strategy: The Outputs 191
17 Getting Started with Social Business 195
18 Maturity: The Social Business Unit 205
Epilogue 211
Appendix: The Ten Tenets of Social Business 215
Notes 217
Acknowledgments 229
About the Authors 231
Index 233
