Facilitator's Guide to Participatory Decision-Making (Paperback, 3, Revised)

Foreword by Michael Doyle xv

Introduction to the First Edition xxi

Introduction to the Third Edition xxv

Part I: Grounding Principles

1 The Dynamics of Group Decision-Making 3

2 Participatory Values 23

3 Introduction to the Role of Facilitator 31

Part II: Facilitator Fundamentals

4 Facilitative Listening Skills 41

5 ChartWriting Technique 65

6 Brainstorming 79

7 Tools for Managing Long Lists 87

8 Facilitating Open Discussion 99

9 Alternatives to Open Discussion 113

10 Effective Agendas: Design Principles 145

11 Effective Agendas: Desired Outcomes 161

12 Effective Agendas: Process Design 177

13 Dealing with Difficult Dynamics 197

14 Classic Facilitator Challenges 215

Part III: Sustainable Agreements

15 Principles for Building Sustainable Agreements 229

16 Inclusive Solutions in Real Life 239

17 Creative Reframing 253

Part IV: Facilitating Sustainable Agreements

Introduction to Part Four  262

18 Facilitating in the Divergent Zone 265

19 Facilitating in the Groan Zone 279

20 Facilitating in the Convergent Zone 295

21 Teaching a Group About Group Dynamics 309

Part V: Reaching Closure

22 The Significance of Clear Decision Rules 323

23 Striving for Unanimity 333

24 Reaching Closure Step By Step 347

25 Facilitating Sustainable Agreements 363

Photocopying Policy 373

Bibliography 375

Acknowledgments 381

The Authors 387

Index 389

Covision 399

Community At Work 400

Training from Community At Work 401