[eBook Code] Understanding and Changing Your Management Style (eBook Code, 2nd)

Preface v

About the Author vii

Introduction: What Leaders and Managers Need to Know About Human Nature 1

1 Assumptions, Perceptions, and Feelings: How They Influence Performance 17

Pre–Chapter 2 Activity: What Is My Psychological Type? 51

2 Psychological Type: A Cognitive Approach 63

Pre–Chapter 3 Activity: What Are My Needs? 115

3 Needs: Our Pathways to Competence 125

Pre–Chapter 4 Activity: What Are My Power Bases? 145

4 The Bases of Power: The Uses and Abuses of Influence 153

Pre–Chapter 5 Activity: What Is My Conflict Style? 181

5 Conflict: Getting to Resolution 193

6 Values: Our Compass in Life 223

Pre–Chapter 7 Activity: What Is My Stress Quotient? 243

7 Stress: Responding to Pressure 255

8 Management Scenarios 289

9 Integration of the Building Blocks 317

Bibliography 331

Index 337