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· 분류 : 외국도서 > 의학 > 공중위생학
· ISBN : 9781118450093
· 쪽수 : 320쪽
목차
Tables and Figures viii
Acknowledgments xi
The Editors xiv
The Contributors xviii
Prologue xxi
Foreword xxvi
Introduction: Patient-Centered Care Goes Global 1
PA R T O N E
Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care
Chapter One: The Patient-Centered Care Value Equation 19
Patrick A. Charmel, Susan Stone, and Dan Otero
Chapter Two: Defining and Measuring Patient-Centered Quality 45
Sara Guastello, Marcel Snijders, Róisín Boland, and Paula Wilson
PA R T T W O
Challenges and Solutions in Patient-Centered Care
Chapter Three: Compassion in Action 69
Belinda Dewar and Susan B. Frampton
Chapter Four: Words That Work: Patient-Centered Physician Communication 91
Dorothea Wild
Chapter Five: Activating Patients Through Access to Information 107
Patrick A. Charmel and Sara Guastello
Chapter Six: Healing Partnerships: The Role of Family in Patient Centered Care 129
Susan B. Frampton, Jeanette Michalak, and Sara Guastello
Chapter Seven: Healing Environment: Architecture and Design Conducive to Health 149
Randall L. Carter and Lisa Platt
PA R T T H R E E
Activating Stakeholders to Create Organizational Change
Chapter Eight: Creating Lasting Organizational Change: Turning Hopes into Reality 175
Jim van den Beuken and Lucie Dumas
Chapter Nine: Culture Change and the Employee Experience 195
Lucie Dumas and Marie-Claude Poulin
Chapter Ten: Partnering with Patients and Families to Improve Quality and Safety 213
Edward Kelley, Dennis S. O’Leary, Richard E. Hanke, Susan B. Frampton, Nittita Prasopa-Plaizier, and Anna Lee
Chapter Eleven: The Role of Physicians in Patient-Centered Care 235
Catherine Crock, John T. Findley, Steven F. Horowitz, K. J. Lee, and Anna W. J. Omtzigt
Chapter Twelve: Creating a Patient-Centered Continuum of Care 255
Michelle Bowman, Sylvie Doiron, Deborah Felsenthal, Joep P. Koch, Marci Nielsen, and Heidi Ruis
Index 271