Program Management for Improved Business Results (Hardcover, 2, Revised)

Preface ix

Acknowledgments xi

Part I: It’s About the Business 1

1 Program Management 3

2 Realizing Business Benefits 27

3 Aligning Programs with Business Strategy 43

Part II: Delivering the Whole Solution 73

4 The Whole Solution 75

5 The Integrated Program Team 93

6 Managing the Program 111

Part III: Program Practices, Metrics, and Tools 153

7 Program Management Practices 155

8 Program Metrics 191

9 Program Management Tools 211

Part IV: The Program Manager 247

10 Program Manager Roles and Responsibilities 249

11 Program Manager Competencies 273

Part V: Organizational Considerations 303

12 Transitioning to Program Management 305

13 The Program Management Office 329

Appendices: Case Studies in Program Management 349

A “I AM the PMO!” 351

B LorryMer Information Technology 363

C Bitten by a Rattlesnake 371

Index 383