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· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9781118725597
· 쪽수 : 256쪽
· 출판일 : 2014-09-15
목차
A Note on How to Use This Book 1
Chapter One The Fundamentals Are All You Need 3
Chapter Two The Challenges of Being the “New” Manager 29
Management Challenge #1: When Going from Peer to Leader 37
Management Challenge #2: When Coming from the Outside to Take Over Leadership of an Existing Team 41
Management Challenge #3: When Bringing Together an Entirely New Team 47
Management Challenge #4: When You Are Welcoming a New Member to Your Existing Team 51
Chapter Three The Challenges of Teaching Self-Management 57
Management Challenge #5: When Employees Have a Hard Time Managing Time 62
Management Challenge #6: When an Employee Needs Help with Interpersonal Communication 71
Management Challenge #7: When an Employee Needs to Get Organized 77
Management Challenge #8: When an Employee Needs to Get Better at Problem Solving 80
Chapter Four The Challenges of Managing Performance 88
Management Challenge #9: When You Have an Employee Who Needs to Increase Productivity 98
Management Challenge #10: When You Have an Employee Who Needs to Improve Quality 103
Management Challenge #11: When You Need an Employee to Start “Going the Extra Mile” 107
Management Challenge #12: When Your Employees Are Doing “Creative” Work 110
Management Challenge #13: When the Employee You Are Managing Knows More About the Work Than You Do 114
Chapter Five The Challenges of Managing Attitudes 118
Management Challenge #14: When an Employee Needs an Attitude Adjustment 125
Management Challenge #15: When There Is Conflict Between and Among Individuals on Your Team 137
Management Challenge #16: When an Employee Has Personal Issues at Home 140
Chapter Six The Challenges of Managing Superstars 144
Management Challenge #17: When There Is a Superstar You Need to Keep Engaged 153
Management Challenge #18: When You Have a Superstar You Really Want to Retain 158
Management Challenge #19: When You Have a Superstar You Are Going to Lose for Sure: How to Lose That Superstar Very Well 165
Management Challenge #20: When You Need to Move a Superstar to the Next Level to Develop as a New Leader 170
Chapter Seven The Challenges of Managing Despite Forces Outside Your Control 175
Management Challenge #21: When Managing in an Environment of Constant Change and Uncertainty 179
Management Challenge #22: When Managing Under Resource Constraints 184
Management Challenge #23: When Managing Through Interdependency 188
Management Challenge #24: When Managing Around Logistical Hurdles 196
Management Challenge #25: When Managing Across Differences in Language and Culture 199
Chapter Eight The Challenges of Management Renewal 204
Management Challenge #26: When You Need to Renew Your Management Relationship with a Disengaged Employee 206
Management Challenge #27: When You Need to Renew Your Own Commitment to Being a Strong, Highly Engaged Manager 212
Epilogue 221
Acknowledgments 223
About the Author 227
Index 229
