[eBook Code] How to Work With and Lead People Not Like You (eBook Code, 1st)

Acknowledgments xi

Part I Working with People Not Like You: How to Build Relationships and Foster Connections across Different Cultures and Values 1

Chapter 1 “I Used to Just Be Able to Do My Job—Now I Have to Be Politically Correct” 3

Diversity Fatigue—Why People Roll Their Eyes When They Hear the Word “Diversity” 6

The New Demographics 8

Working with People Not Like You is the New Normal 10

We’re Not Going Back to the Way Things Used to Be 11

Resentment is a Choice 15

Chapter 2 How to Break the Ice, Show Respect, and Build Trust with People Not Like You 17

Step 1: Break the Ice by Starting a Conversation 21

Step 2: Focus on the Person, Not Their Differences 22

Step 3: Find Common Ground—It’s There Somewhere 24

Chapter 3 How Do We Talk about Real Differences in People and Groups That Create Conflict or Hurt Productivity— Without Stereotyping or Offending? 29

How to Have a Constructive Conversation about Conflict with People Who Are Different from You 36

Four Magic Words That Make It Easier to Start a Conversation about Conflict 40

Chapter 4 Working with People Who Don’t Speak English 47

Chapter 5 Dealing with People, Groups, or Values You Don’t Like: How to Get Along and Work Together Anyway 55

Part II Leading People Not Like You—How to Get a Diverse Group of People to Trust Each Other and Work Together 63

Chapter 6 How to Break the Ice and Build Trust in Diverse Work Groups 65

Start Here 68

How to Break the Ice with Diverse Team Members 68

Leading a Virtual Team 70

Building Trust 71

Chapter 7 The Leader’s Role: Educating and Setting the Example 77

Making “We Value Diversity” Real for Your People 83

Dos and Don’ts for Leading People Not Like You 88

Chapter 8 Dealing with Conflict and Prejudice and Having Hard Conversations about Differences 93

Don’t Shy Away from Constructive Conflict 95

Dealing with Naysayers and Derailers 101

Chapter 9 Don’t Just Hire People Who Are Like You—But Avoid Tokenism 105

It’s Not as Simple as “The Best Person for the Job” 109

Bring It Back to Business 109

Don’t Hire the Wrong Person—Just to Satisfy a Desire for Diversity 110

Top Down Beats Bottom Up 111

Chapter 10 Navigating the Waters of Promotions and Professional Development 113

Chapter 11 Making Accommodations for Employees—Do You Have To? 123

Telecommuting, Parenthood, and Prayers, Oh My! 127

Bring It Back to Business 131

Conclusion 133

Index 135