[eBook Code] The Management of Living Beings or Emo-management (eBook Code, 1st)

Foreword by Martine Brasseur ix

Foreword by Claude Berghmans xiii

Preface xvii

Introduction xxi

Chapter 1. Emotion 1

1.1. Emotion: a complex concept 1

1.2. Expression 6

1.3. An adjustment tool 8

1.4. A neurological system 10

1.5. A complex system 12

1.6. Subject to dissonance and inhibition 13

1.7. Contagion 14

Chapter 2. Managing Individuals 19

2.1. The art of managing customer focus: the relations dependent on monitoring and margins to maneuver 19

2.1.1. Organizational norms 21

2.1.2. Dissonances 23

2.2. The art of motivating: commitment and satisfaction 27

2.2.1. Different types of commitment 27

2.2.2. Commitment–satisfaction–e-motion 29

2.3. The art of administering well: the process approach, a proactive and sustainable method 31

2.3.1. Emo-management, a process that concerns everyone 32

2.3.2. A multitude of effects in the workplace 35

2.3.3. Levers for managing 38

2.4. The art of ensuring health and safety in the workplace: well-being at work 42

2.4.1. A neurobiological process 43

2.4.2. Reasons to become ill? 44

2.4.3. Real consequences? 45

2.4.4. A schema like this in business? 48

2.5. A factual approach for effective decision-making: knowledge of the emotional decision-making process 52

2.5.1. Decision and emotion 52

2.5.2. Decision and emotion, at the origin: a rejection 53

2.5.3. Decision and the neurobiological process 57

2.5.4. Decision and emo-management? 60

2.5.5. Decision, emo-management and contagion 62

Chapter 3. Managing a Collective 65

3.1. An evidence-based approach for effective collective decision-making: understanding the process of emo-decisional contagion 65

3.2. The art of leading: authentic leadership and emotional intelligence 69

3.2.1. The manager and emotions 70

3.2.2. The manager and emotional intelligence 71

3.2.3. Is everyone capable of emo-managing? 73

3.3. The art of reconciling the present with the future: the principle of continuous improvement 75

3.3.1. Change and emotion 76

3.3.2. Change = trust = emotion 78

3.3.3. Change, a shared emotional acceptance 81

3.3.4. Lever for the acceptance of change through emo-management 82

3.4. The art of bringing people together: mutually beneficial relations with others and the social aspect of managerial responsibility 84

3.4.1. Collective emotion, arsenal of emo-management 85

3.4.2. A paradoxical arsenal: positive and negative effects 86

3.5. The art of managing diversity: learning and creating collectively 89

3.5.1. Diversity between conflicts and group work 90

3.5.2. Managing diversity with emo-management 93

3.5.3. Emo-management, a factor in diversity 94

3.6. A common point: an essential element for collective intelligence, emotional contagion 99

3.6.1. Emo-management: dealing with emotional contagion 101

3.6.2. Mathematical and economic tools to better manage emotional contagion 101

Conclusion 107

Bibliography 115

Index 143