[eBook Code] ABC of Quality Improvement in Healthcare (eBook Code, 1st)

Contributors vi

Preface vii

1 What is Quality? 1
Tim Swanwick and Emma Vaux

2 Quality Improvement 5
Cat Chatfield

3 Quality Improvement and the Healthcare Professional 10
Tricia Woodhead

4 Models of Improvement 14
Karen Evans

5 Getting People on Board 21
Lourda Geoghegan

6 Identifying a Problem 25
Ruth Glassborow

7 Understanding the Problem 29
Joanna Bircher

8 Developing and Testing Solutions 34
James Mountford

9 Measurement 39
Paul Sullivan

10 Embedding and Sustaining a Solution 45
John Dean

11 Spread and Dissemination 50
Aidan Fowler

12 Understanding Change 55
Brian Marshall

13 Creating Cultures of Improvement 59
Kiran Chauhan

14 The Future for Quality Improvement 64
Emma Vaux and Tim Swanwick

Index 69