ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard : Increasing the Quality of an Organization’s Outputs (Hardcover, 7 ed)

Contents Preface to the Seventh Edition Part 1 Introduction Chapter 1 Putting ISO 9001 in context Chapter 2 Comparison between 2008 and 2015 editions Chapter 3 How the 2015 version has changed misconceptions Key messages from Part 1 Part 2 Anatomy and use of the standards Chapter 4 The ISO 9000 family of standards Chapter 5 A practical guide to using these standards Key messages from part 2 Part 3 Terminology Chapter 6 Quality Chapter 7 Requirements Chapter 8 Management System Chapter 9 Process and the process approach Chapter 10 Risk and opportunity Chapter 11 Interested parties and stakeholders Key messages from Part 3 Part 4 Context of the organization Chapter 12 Understanding the organization and its context Chapter 13 Understanding the needs and expectations of interested parties Chapter 14 Scope of the quality management system Chapter 15 Quality management system Chapter 16 Processes needed for the QMS Key messages from Part 4 Part 5 Leadership Chapter 17 Leadership and commitment Chapter 18 Customer focus Chapter 19 Policy Chapter 20 Organizational roles, responsibilities and authorities Key messages from Part 5 Part 6 Planning Chapter 21 Actions to address risks and opportunities Chapter 22 Quality objectives and planning to achieve them Chapter 23 Planning of changes Key messages from Part 6 Part 7 Support Chapter 24 People Chapter 25 Infrastructure Chapter 26 Environment for the operation of processes Chapter 27 Monitoring and measuring resources Chapter 28 Organizational knowledge Chapter 29 Competence Chapter 30 Awareness Chapter 31 Communication Chapter 32 Documented information Key messages from Part 7 Part 8 Operation Chapter 33 Operational planning and control Chapter 34 Customer communication Chapter 35 Requirements for products and services Chapter 36 Review of requirements for products and services Chapter 37 Design and development planning Chapter 38 Design and development inputs Chapter 39 Design and development controls Chapter 40 Design and development outputs Chapter 41 Design and development changes Chapter 42 Control of externally provided processes, products and services Chapter 43 Evaluation, selection and monitoring of external providers Chapter 44 Information for external providers Chapter 45 Control of production and service provision Chapter 46 Identification and traceability Chapter 47 Property belonging to external providers Chapter 48 Preservation of process outputs Chapter 49 Control of changes Chapter 50 Release, delivery and post-delivery of products and services Chapter 51 Control of nonconforming outputs Key messages from Part 8 Part 9 Performance evaluation Chapter 52 Monitoring, measurement, analysis and evaluation Chapter 53 Customer satisfaction Chapter 54 Analysis and evaluation Chapter 55 Internal audit Chapter 56 Management review Key messages from Part 9 Part 10 Improvement Chapter 57 Determining and selecting opportunities for improvement Chapter 58 Nonconformity and corrective action Chapter 59 Continual improvement of the QMS Key messages from Part 10 Appendices A Common Acronyms B Glossary of terms Index