Root Cause Analysis : Improving Performance for Bottom-Line Results, Fifth Edition (Hardcover, 5 ed)

1. Introduction to the PROACT Root Cause Analysis (RCA) Work Process. 2. Introduction to Root Cause Analysis. 3. Creating the Environment to Succeed. 4. Failure Classification. 5. Preserving Event Data. 6. Ordering the Analysis Team. 7. Analyzing the Data. 8. Communicating Recommendations & Findings. 9. Tracking for Bottom-Line Results. 10. Proactive Human Error Reduction Techniques (HERT). 11. The Role of RCA in Reliability and Safety. 12. RCA Investigation Management System. 13. Root Cause Analysis Case Histories.