Lean in a High-Variability Business : A Graphic Novel about Lean and People at Zingerman’s Mail Order (Paperback)

1.1 Intro 1.2. Lean journey begins 1.3.1. TourScene1-Intro to ZMO 1.3.2. TourScene2-Service Center 1.3.3. TourScene3-Corporate Gifts 1.3.4. TourScene4-Pick Market 1.3.5. LeanTourScene5-Bread 1.3.6. LeanTourScene6-HotPod 1.3.7. LeanTourScene7-OR_Pick 1.3.8. LeanTourScene8-Check 1.3.9. LeanTourScene9-Assembly 1.3.10. Tour-Recomb 1.3.11. Tour-Pack_Ship 1.3.12. TourScene12-Hiring 2.1.1. FirstTimeAtTheLine 2.1.2 Approach 2.1.3. ZingHistoryServantLeader 2.1.4. Current condition and initial direction 2.2.1a. ImproveFlow-Layout 2.2.1b. ImproveFlow-Markets_Routes 2.2.2a. Leveling 2.2.2b. Pacing 2.3.1. First reflection 2.3.2. Takt 2.3.3. HYN 2.4.1. Second year reflection 2.4.2. SOP 2.5.1. ZMO continues alone 3.1.1. Improvement systems are not equal 3.1.2. TBP 3.1.3. Kata to the rescue 3.1.4. Release the Kata 4.1. Lessosn learned