Distribution Planning and Control: Managing in the Era of Supply Chain Management (Hardcover, 2)

Unit 1. Defining the Supply Chain Management Environment.- 1 The Rise of Supply Chain Management.- Advent of Supply Chain Management.- Evolution of Supply Chain Management.- Defining e-SCM.- SCM and Logistics.- Summary.- Questions for Review.- References.- 2 Components of Distribution Management.- Defining the Term "Distributor".- Characteristics of the Wholesale Distributor.- Role of the Distribution Function.- Understanding the Wholesale Distribution Industry.- Summary.- Questions for Review.- References.- Unit 2. Top Management Planning.- 3 Business and Strategic Planning.- Defining Business Goals and Strategies.- Developing the Business Plan.- Summary.- Questions for Review.- References.- 4 Forecasting in the Supply Chain Environment.- Forecasting - An Overview.- Forecasting Types.- Managing the Forecast.- Summary.- Questions for Review.- Problems.- References.- 5 Demand, Operations, and Channel Planning.- Demand, Operations, and Channel Planning - Overview.- Elements of Marketing Planning.- Elements of Sales Planning.- Elements of Production Planning.- Elements of Logistics Planning.- Elements of Supply Channel Planning.- Integrating Demand, Operations, and Channel Plans.- Summary.- Questions for Review.- References.- Unit 3. Distribution Operations Planning.- 6 Managing Supply Chain Inventories.- Elements of Supply Chain Inventory Management.- Principles of Supply Chain Inventory Management.- The Inventory Management Process.- Inventory Costs.- Inventory Control.- Summary.- Questions for review.- Problems.- References.- 7 Replenishment Inventory Planning.- Inventory Planning Techniques.- Inventory Replenishment Techniques - An Overview.- Defining the Order Point.- Order Quantity Techniques.- Just-In-Time.- Inventory Replenishment Planning Process.- Inventory Operations in the Supply Chain Environment.- Summary.- Questions for Review.- Problems.- References.- 8 Distribution Requirements Planning.- Problems with Statistical Techniques.- Historical View.- DRP Processing.- DRP in a Supply Chain Environment.- DRP Planning Process.- Detailed Logistics Capacity Planning.- DRP and Supply Chain Management Systems.- Summary.- Questions for Review.- Problems.- References.- Unit 4. Distribution Operations Execution.- 9 Customer Relationship Management.- Defining Customer Relationship Management.- Demand Management.- Order Management and Fulfillment.- Customer Care Management.- The Internet-Enabled CRM Environment.- Summary.- Questions for Review.- References.- 10 Supplier Relationship Management.- Defining Purchasing.- Defining Supplier Relationship Management.- Anatomy of Purchasing Strategy.- Purchase Order Management Process.- Performance Measurement.- Impact of e-Business on SRM.- Summary.- Questions for Review.- Problems.- References.- 11 Warehousing.- Defining Warehousing.- Developing Warehouse Strategies.- The Warehouse Management Process.- Trends in Modem Warehousing.- Designing the Warehouse Network.- Warehouse Layout and Equipment.- Summary.- Questions for Review.- References.- 12 Transportation.- The Scope of Transportation.- Modes of Transportation.- Types of Transportation.- Transportation Management Process.- Issues Confronting Transportation.- Logistics Service Providers.- Summary.- Questions for Review.- References.- Unit 5. International Distribution and Distribution Information Technology.- 13 International Distribution.- Forces Driving Globalization.- Developing Global Strategies.- Channel Strategies.- Managing Global Distribution Networks.- International Transportation and Warehousing.- International Purchasing.- Today's Global Trade Environment.- Summary.- Questions for Review.- References.- 14 Information Technology and Supply Chain Management.- Foundations of Enterprise Information Technologies.- Configuring the EIS Solution.- Information Technology Solutions.- Implementation Issues.- Summary.- Questions for Review.- References.