Software Maintenance Success Recipes (Hardcover)

Maintenance Is Everybody’s Primary BusinessWhy Read This Book?Goals and ScopeMaintenance Viewpoints Product?User Needs and Adaptation Requirements Process?Evolution and Change Management People?Workforce Needs Project?Deadlines and ManagementFocus on Work Activities PerformedQuestions to Be AnsweredLessons LearnedCase StudyKey Point SummaryReferencesWeb Pointers Software Maintenance OverviewWhat Is Maintenance and Why Is It Important?Who Does Is, Why, Where, When, and How? As Part of Development During Transition After TurnoverOperational Concepts and ConstraintsCharacteristics of World-Class OrganizationsIssues and AnswersLessons LearnedCase StudyReferencesWeb Pointers The Maintenance Pie?What Work Needs to Be DoneWork Breakdown Structure Software Operations, Maintenance, and Support Work Breakdown Structure (WBS)Activity DistributionsResource NeedsSuccess FormulasLessons LearnedCase StudyReferencesWeb Pointers Ten Success Recipes for Surviving the Maintenance BattlesBalance between Agility and DisciplineEmphasis on Managing the WorkEstablish a Proper InfrastructureAddress Operational RestrictionsTen Success RecipesLessons LearnedCase StudyReferencesWeb Pointers Adequate Transition and Turnover PlanningPrerequisites for SuccessWhat You Need to Execute an EffectiveMaintenance Program During Development Product Process People Project After Transition and TurnoverWhat Happens When a System Does Not TransitionWhen to Replace rather than RepairLessons LearnedCase StudyReferencesWeb Pointers Establishing a Solid Management InfrastructureBest PracticesRole of Capability Maturity Model (CMM) and Capability Maturity Model Integration (CMMI)The Role of RequirementsBudgeting and EstimatingRelease ManagementFocus on Reuse, Rejuvenation, and ResuscitationLessons LearnedCase StudyReferencesWeb Pointers Best-in-Class FacilitiesFacilities OverviewIntegration LaboratoriesMaintenance FacilitiesMethods and ToolsWhere Investments Are NeededLessons LearnedCase StudyReferencesWeb Pointers Responsive User Support StructureMaintenance ReleasesEmergency FixesHelp DeskWeb FacilitiesLessons LearnedCase StudyReferencesWeb Pointers A Focus on Regression TestingRegression Tests and Test BaselinesRevalidation and QualificationField Testing and ReleasesField Support and RepairsLessons LearnedCase StudyReferencesWeb PointersContent-Based Annual ReleasesAdaptive, Corrective, and Perfective ChangesWhat Changes to Include, When, and WhyFocus on QualityDistribution ControlsLessons LearnedCase StudyReferencesWeb Pointers Proper Resourcing (Staff and Equipment)Estimating/Budgeting Best PracticesNecessary Skills, Knowledge, and AbilitiesFacility Optimization and UtilizationFocusing on Workload Load BalancingLessons LearnedCase StudyReferencesWeb Pointers Effective Measurement Data UtilizationWhat Data, When, and WhyQuality Insights Using Defect DataProductivity Insights Using Cost DataManagement Insights Using Process FeedbackLessons LearnedCase StudyReferencesWeb Pointers Being Ready for the Next Major UpgradeReal Option ConceptsFeasibility StudiesCost-Benefit Trade-OffsCost-Effectiveness AnalysisOther TechniquesLessons LearnedCase StudyKey Point SummaryReferencesWeb PointersKnowing When to Retire the SystemDeath SpiralsRetirement PlansDeployment OptionsCutoverLessons LearnedCase StudyReferencesWeb PointersFuture Shock?An Action PlanLooking to the FutureDevelopment TechnologiesTechnology Readiness LevelLean Manufacturing (Kanban)Users as MaintainersCloud Computing and Its ImpactLessons LearnedCase StudyReferencesWeb PointersWinning the Battles for Prestige, Resources, and RecognitionPlaying to WinDeveloping Your Support BaseWinning the Battle of the BudgetKeeping Users InvolvedDelivering Exceptional Products and ServicesYou Can Be SuccessfulKey Point SummaryFinal RemarksReferencesAppendix A: AcronymsAppendix B: GlossaryAppendix C: Recommended Readings, References, and Resources