Access to Justice for Vulnerable and Energy-Poor Consumers : Just Energy? (Hardcover)

Introduction Part One: Access to Justice for Vulnerable and Energy Poor Consumers 1. The Access to Justice Challenge 2. An Inclusive Vision of Access to Justice 3. EU Policy on Access to Justice for Energy Consumers 4. Lived Experiences of Vulnerability and Energy Poverty 5. ADR: Problems and Potential in Delivering Access to Justice 6. ADR and Access to Justice: Empirical Insights and Design Options 7. Local Groups and State Responsiveness 8. Conclusion Part Two: Access to Justice, ADR and Energy Poverty in Five Countries 9. Introduction 10. Bulgaria 11. Catalonia 12. France 13. Italy 14. UK