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· 분류 : 외국도서 > 경제경영 > 인력관리
· ISBN : 9781555421533
· 쪽수 : 336쪽
· 출판일 : 2013-08-12
목차
Part One: Moving from Activity Training to Impact Training .
1. The Training-for-Activity Trap.
2. The Training-for-Impact Approach.
Part Two: Creating Strategic Partnerships with Management.
3. Identifying Business Needs and Clients.
4. Forming a Collaborative Relationship with Clients.
5. Conducting Initial Project Meetings.
Part Three: Diagnosing Organizational Needs and Making Training Decisions.
6. Assessing Performance Effectiveness.
7. Analyzing Causes of Performance Gaps.
8. Tabulating, Interpreting, and Reporting Results to Clients.
Part Four: Building Evaluation and Tracking Systems into Training Programs.
9. Participant Reactions: Going Beyond "Smile Sheets".
10. Participant Learning: Assessing Development of Knowledge and Skills.
11. Behavioral Results: Evaluating Transfer of Learning to the Job.
12. Nonobservable Results: Identifying Changes in Values, Beliefs, and Cognitive Skills.
13. Operational Results: Measuring Impact on the Business.
Part Five: Using the Training-for-Impact Approach.
14. How and Where to Begin.