Warranty Management and Product Manufacture (Hardcover, 2006 ed.)

Introduction and Overview Products and Product Quality Product Warranty Warranty Management Systems Approach to Warranty Management The Role and Use of Data in Warranty Management Warranty Cost Analysis Warranty Considerations in Product Design and Development Implications of Warranty on Production Decisions The Role of Warranty in Marketing Warranty Logistics Reliability Improvement Warranties Financial, Societal, and Legal Aspects of Warranty Warranty Management System Epilogue