Business in the Information Age: Heading for New Processes (Hardcover, 1995)

Contents: Introduction: The Transformation of the Economy.- Business Transformation and its Roots.- Business Engineering.- The PROMET Method.- Reader's Guide.- Organization Design: The Goals of Organization Design.- Process Model.- Process Vision.- Output Analysis.- Flow Planning.- Workflow Planning.- Process Management.- Architecture Planning.- IT Assessment.- Customer Relationship Analysis.- Activity-Specific Analyses.- Benchmarking.- Organizational Monitoring.- Further Reading.- Data Design: Data Design Objectives.- Data Model.- Normalization.- 'Semantic and Object-Oriented Data Modelling'.- Keys.- Integrity Conditions.- Code Tables.- Providing Data History.- Data Integration.- Implementing the Data Modell.- Further Reading.- Function Design: Objectives of Function Design.- Function Model.- Derivation of Transactions.- Checking for Completeness.- Derivation of Applications and Databases.- Transaction Network.- Lists and Messages.- Designing the User Interface.- Control Structure.- Authorization.- Workflow Design.- Further Reading.- Foundations of a Business Engineering Method: Business Engineering Levels.- Business Engineering Meta-Modell.- Business Engineering Method.