Public Administration in a Globalized World

CHAPTER 1 Public Administration: An Indispensable Part of Society 2
Government Requires Resources 4
What Do We Get for All of These Resources? 13
How Government Is Organized to Deliver Services 15
How Government Serves Others 19
What, Then, Is Public Administration? 31
History of Korean Public Administrationand Central Government 33
Comparing Government’s Organizational Chart 33
Comparing Total Government Expenditures 34
Comparing the Composition of Social Insuranceand Retirement Receipts 34
Comparing Total Government Receipts 35
Comparing Total Government Receipts by Source 36
Comparing Government Employment and Percentage of Population 36
Comparing Military Spending as a Percentage of Total Budget 37
Key Terms 39
References 39
Supplementary Readings 41
Electronic Resources 42
Case Studies 43

CHAPTER 2 Organizational Theoryand Management 54
Theories of Managerial Efficiency 56
The Classical Management Movement 56
The Neo-Classical School 64
The Human Side of Organizational Management 69
Contemporary Organizational Theories 75
Structural Theory 75
Systems Theory 78
W. Edwards Deming and Japanese Management 78
Organizational Economic Theory 83
Organizational Culture 84
National Performance Review 85
Understanding Different Cultures and History
between the Two Countries 87
Comparing Different Cultures between the Two Countries 87
Different Nations, Different History 89
Key Terms 99
References 99
Supplementaty Readings 102
Electronic Resources 102

CHAPTER 3 Managing Human Resources 104
Human Resources Management 106
Productive Human Resource Management 108
Cultivating and Maintaining a High-Quality Diverse Workforce 111
Creating a Quality Work Environment 147
Different Motivational Bases between the Two Countries 152
Key Terms 157
References 157
Supplementary Readings 161
Electronic Resources 161

CHAPTER 4 Public Decision Making 162
How Decisions Are Made 164
The Nature of Decision Making 164
Theoretical Models of Decision Making 171
Dysfunctions in Decision Making 187
Reaching Consensus When People Have Different Valuesand Interests: Does National Culture Matter? 196
Key Terms 200
References 200
Supplementary Readings 201
Electronic Resources 201

CHAPTER 5 Politics and Public Administration 202
The Intersection of Politics and Administration 204
Reform and Neutrality 204
The Reality of Bureaucratic Politics 206
Checking Bureaucratic Discretion 211
Checks and Balances: Are They Good Intentions toSupport Government? Or Do They HamperGovernment Performance? 225
Key Terms 227
References 227
Supplementary Readings 228
Electronic Resources 228
Case Citations 229

CHAPTER 6 Intergovernmental Relations 230
The Layers of Government 232
The Idea of Federalism 232
Interlocal Shared Government 234
Improving Performance via Intragovernmentaland Intergovernmental Competition 240
Shared Service among Local Entities: Would both Countries Suffer from the Same Problems? 247
Key Terms 249
References 249
Supplementary Readings 251
Electronic Resources 251

CHAPTER 7 Public Performance 252
Improving Government Performance 254
The Importance of Knowledge Sharing and Training 254
Total Quality Management: Customer Focus and Responsive Public Organizations 255
Issues in Organizational Responsiveness 259
Measuring Performance to Improve Performance 266
The Role of Privatization in Government Performance 285
UOFO (Unreasonable Objectives-focused Organization):Working beyond Boundarieson the Organizational Chart 286
Key Terms 288
References 288
Supplementary Readings 292
Electronic Resources 292

CHAPTER 8 Program Evaluation 294
What is Program Evaluation? 296
How to Collect Empirical Data 297
Conducting Evaluations and the Importance of Stakeholders 302
Ethical concerns 318
Complexity of Program Evaluation:Can We Control Exogenous Variables? 320
Key Terms 322
References 323
Supplementary Readings 324
Electronic Resources 324

CHAPTER 9 Public Budgeting 326
Budgeting Process 328
The Federal Budget Process 328
Types of Budgets 331
Where Do Governments Get This Money? 343
Theories of Budgeting 346
Performance, Budget and Politics Relationship: What is Right?/What is Wrong? 351
Key Terms 355
References 355
Supplementary Readings 356
Electronic Resources 357

CHAPTER 10 Public-Sector Leadership 358
Leading People 360
Management Functions 360
Prevailing Leadership Theories 367
Types of Leadership Power 382
Organizational Culture and Different Leadership Styles 387
Key Terms 391
References 391
Supplementary Readings 392
Electronic Resources 392

CHAPTER 11 Ethics and Public Administration 394
Administrative Ethics 396
What Are Ethics? 396
Bureaucracy and Ethics 400
Formal Rules and Bureaucratic Discretion 409
Corruption Levels and Cultural Difference 416
Key Terms 419
References 419
Supplementary Readings 420
Electronic Resources 421

CHAPTER 12 Technology andPublic Administration 428
High Tech Government 430
Technology Organization 433
The Network and Its Security 434
Knowledge Management 438
The Basics: Database Evolution 438
Convergence and Innovation 441
The Connected Society: Trends andOpportunities Facing Public Managers 443
E-Government and Citizens’ Willingness to Move 461
Key Terms 465
References 465
Supplementary Readings 468
Electronic Resources 469

CHAPTER 13 Public Service andPopular Culture 470
Public Servants 472
The Image of the Public Servant 474
The Real Public Servant 476
Capturing the Attention of Youth 488
Public Information 492
Networks and Professional Organizations 493
Images of Public Servant and Current Situationin Korea 496
Key Terms 499
References 499
Supplementary Readings 503
Electronic Resources 504

CHAPTER 14 The Future of Public Administration 506
The Evolution of Public Administration 508
Governance Networks 508
Performance Measurement 511
Citizen Participation 516
Globalization: The Internationalization of Public Administration 519
E-Governance 522
Transparency 527
Key Terms 529
References 529
Supplementary Readings 532
Electronic Resources 533
Case Studies 533

Index 534